Questions? We have answers

Frequently Asked Questions

1
Can I get my jewelry wet?

Actually, you can. All of my jewelry is made with cotton thread for the lace, meaning if it gets a little something on it, you can wash it with a little soap and water, then let it air dry. As a general rule, avoid showering, swimming and sleeping while wearing your jewelry. Take care of it and it will last you many years!

2
Do you ship overseas?

Yes! Shipping will be calculated at checkout and Twyla Dill is not responsible for any import taxes. 

3
Isn't gold-plating not as good as gold-filled?

Gold-filled is usually a lot thicker than gold-plating but you can only do so much with gold-filled wire. That is why all Twyla Dill pieces are gold-plated. We plate all necklaces and earrings to 80 microns which is above the standard, so that the metal doesn't come off over time. Our 14kt gold-plated rings are taken to 140 microns which is enough to wear them all the time without worry!

4
My ears are sensitive, are your pieces nickel-free?

Yes, all pieces are nickel-free. The jewelers brass I use is nickel-free but all brass earrings will have 14kt gold-filled earwires. Our sterling silver is naturally nickel-free and high quality and our 14kt gold-plated pieces have a flash plate of silver between the brass and gold, meaning no nickel and happy ears!

5
How soon do I get my jewelry after ordering? 

Our usual ship time is 3-5 business days to make sure we have time to make your pieces if they're not already in stock. Once your jewelry is in the mail it should take about 2-4 days within the US and 10-17 days for other countries. If you need something sooner, please inquire before ordering and we'll see what we can do!

6
How is your eyesight?! That's really small lace!

You're right, it is tiny lace! I've been perfecting my lace making skill for over six years now and I am able to make lace without it damaging my eyesight as I can do most of it by feel. But, don't get me wrong it's taken hundreds of hours to get to this point!

7
Do you take custom orders?

I take custom orders on a case-by-case basis. Send me an email and we can discuss!support@twyladill.com

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Have a question that's not answered above?

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