Frequently Asked Questions
Can I get my jewelry wet?
Actually, you can. All of my jewelry is made with cotton thread for the lace, meaning if it gets a little something on it, you can wash it with a little soap and water, then let it air dry. As a general rule, avoid showering, swimming and sleeping while wearing your jewelry. Take care of it and it will last you many years!
Do you ship overseas?
Yes! Shipping will be calculated at checkout and Twyla Dill is not responsible for any import taxes.
How do I join the TD Rewards Program?
1. Go to TwylaDill.com
2. Log in to or create your account in the top right corner or bottom left circle with the shopping bag and heart
3. Once you're logged in, click the shopping bag and heart icon again and click 'Ways to redeem'
4. It will show you how many points you have to redeem and what you can get with them, it will also show you how to earn more points to use
5. Once you redeem you will use that coupon code at checkout so you want to make sure you redeem them before placing your order
Isn't gold-plating not as good as gold-filled?
Gold-filled is usually a lot thicker than gold-plating but you can only do so much with gold-filled wire. That is why all Twyla Dill pieces are gold-plated. We plate all necklaces and earrings to 80 microns which is above the standard, so that the metal doesn't come off over time. Our 14kt gold-plated rings are taken to 140 microns which is enough to wear them all the time without worry!
My ears are sensitive, are your pieces nickel-free?
Yes, all pieces are nickel-free. The jewelers brass I use is nickel-free but all brass earrings will have 14kt gold-filled earwires. Our sterling silver is naturally nickel-free and high quality and our 14kt gold-plated pieces have a flash plate of silver between the brass and gold, meaning no nickel and happy ears!
How soon do I get my jewelry after ordering?
Our usual ship time is 3-5 business days to make sure we have time to make your pieces if they're not already in stock. Once your jewelry is in the mail it should take about 2-4 days within the US and 10-17 days for other countries. If you need something sooner, please inquire before ordering and we'll see what we can do!
How is your eyesight?! That's really small lace!
You're right, it is tiny lace! I've been perfecting my lace making skill for over six years now and I am able to make lace without it damaging my eyesight as I can do most of it by feel. But, don't get me wrong it's taken hundreds of hours to get to this point!
Do you take custom orders?
I take custom orders on a case-by-case basis. Send me an email and we can discuss!support@twyladill.com
